Privacy Policy

Effective Date: 01.10.2025
Company Name: Onyx Nova General Trade L.L.C
Contact Email: info@onyxnova.ae
Phone: +971 58 850 7078
Website: www.onyxnova.ae

1. Purpose of This Policy

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website or communicate with us.
We are committed to protecting your privacy in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable local regulations.

2. Information We Collect

We may collect the following categories of data:

• Personal identification data: name, phone number, email address, address, and company name.

• Technical information: IP address, browser type, operating system, cookies, and browsing behavior.

• Transactional information: payment details, invoices, and purchase history (if applicable).

• Communication data: messages sent via contact forms, WhatsApp, email, or chat.

We collect data directly from you or automatically through your interaction with our website.

3. Purpose of Data Processing

We use your personal data for the following purposes:

• To respond to inquiries and provide quotations or support.

• To process and deliver orders or services.

• To improve our website, products, and services.

• To comply with applicable UAE laws and regulations.

• To send promotional materials (only with your explicit consent).

4. Legal Basis for Processing

We process your data under one or more of the following legal bases:

• Your consent (e.g., newsletter subscription).

• Performance of a contract (e.g., delivery of purchased products).

• Legal obligations under UAE law.

• Legitimate business interests (e.g., improving customer experience).

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described above, unless a longer retention period is required by law or regulation in the UAE.

6. Data Protection and Security

We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction.
Our website uses SSL encryption and secure hosting in compliance with UAE cybersecurity standards.

7. Cookies Policy

Our website uses cookies to enhance your browsing experience.
You can manage or disable cookies through your browser settings.
Some cookies are essential for the site to function properly.

8. Disclosure of Personal Data

We may share your data only with:

• Service providers (hosting, delivery, or payment gateways) bound by confidentiality agreements;

• Government authorities when required by law;

• Business partners only with your prior consent.

We do not sell or rent personal data to third parties.

9. Your Rights (UAE PDPL)

Under UAE law, you have the right to:

• Access your personal data.

• Request correction or deletion.

• Withdraw consent to processing.

• Object to direct marketing.

To exercise these rights, please contact us at [вставить email].

10. Data Transfers Outside UAE

If we transfer your data outside the UAE, we ensure that it is protected in accordance with the PDPL and applicable data transfer safeguards.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices.
The latest version will always be available on our website, with the effective date updated accordingly.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Company Name: Onyx Nova General Trade L.L.C
Contact Email: info@onyxnova.ae
Phone: +971 58 850 7078
Website: www.onyxnova.ae